Branding Terms and Conditions
Packaging of Branded Items:
- Once products have been
branded, they might not be repacked into their individual packaging.
- If products come supplied in
individual packaging from suppliers and you require them to be repacked
please make arrangements with your account manager on placing your order.
Acceptable file formats:
- Vector artwork is preferred
(.CDR / .EPS / .AI / .PDF / .FH)
- We accept PC format artwork
Tips to help you prepare your artwork:
- All fonts must be converted to
curves to avoid font substitutions.
- Please include font and size if
typesetting is requested.
- Artwork for multi-colour
imprints should be sent as a colour separated file (exceptions: digital
- Formats we do not accept: Word
files, .gif, .jpeg (under 600dpi), Power Point.
- Please forward the electronic
artwork directly to your account manager at Digital Edge.
- Upon written approval of
layouts please confirm with your account manager that they have received
- Digital Edge cannot take
responsibility for non-delivery of orders if layout approval is not
- Branding will only commence
once full payment for stock and branding has been received (where a client
is not on payment terms) and artwork has been approved.
- If cheques are deposited into
one of our four bank accounts, branding will only commence once payment
- Unfortunately faxes can and do
sometimes go missing. Please confirm that proof of payment has been
received by your account manager. Digital Edge cannot take responsibility
for missed deadlines if payment has not been confirmed with your account
- Reminders will be sent out
daily if we require either approval or payment from you before commencing
with a job. If you have paid for and approved the order and are still
receiving these reminders, please contact your account manager directly to
ensure that we have received all the relevant information.
- Delivery dates are quoted from
the day after artwork approval and receipt of payment - whichever is
- Amendments made to proofs will
result in a delay to delivery date. Should you require changes, we will
issue a new layout for final proofing before production commences.
- Artwork received in the correct
format will not be charged for.
- Artwork not received in the
correct format will attract a redrawing fee of KHs 2 000 excl VAT. This
fee will accommodate 3 further changes to the layouts, whereafter any
additional changes will be charged for at KHs 1 000 excl VAT per change.
- Branding cancelled after
layouts have been generated will be charged for at KHs 1 000 excl VAT per
General Terms and Conditions:
- Once stock has been collected /
delivered from / by Digital Edge, we have no control over it. As such we
do not accept responsibility for any damages or shortages not reported
within 72 hours.
- Whilst every effort has been
made to fulfil all orders correctly, should you take our goods to an
external branding company, we ask that you check all items received BEFORE
they get branded. Digital Edge cannot accept returns on incorrect items
which have already been branded regardless of whether it’s Digital Edges
fault or not.
- We do not accept returns or
changes to orders for items that need to be assembled or consolidated –
e.g. GF-AM-650-B and set items.
- Once an order on memory sticks
has been collected from us, we unfortunately cannot accept a return on it.
- Please note that if your
account remains inactive throughout a calendar year, we will have to put
it on hold and you will need to undergo the registration process again.
- Please refer to the website or
ask your Account Manager for a list of exclusion items that we are not
able to supply to this country.
- Colours of actual products may
vary slightly from the colours shown in the catalogues and on the website.
Please request a sample for accurate colour-checking purposes.
- All product sizes have been
indicated in centimetres. Sizes may vary slightly from those provided.
- Product images may vary
slightly from actual products due to inherent limitations in photography,
film separation and printing.
- We have endeavoured to ensure
that the details in the catalogues and on the website are accurate,
however due to the volume of information, mistakes might have crept in.
Should you have questions or uncertainties regarding information or
products please liaise with your account manager or view a sample for
confirmation prior to placing your order. We cannot be held liable for any
mistakes made or costs incurred based on incorrect information displayed
in the catalogues or on the website.
- The artwork designs and
trademarks imprinted on the products displayed are reproduced only as
examples of the type of quality of branded products available. They are
not intended to represent that the products are either endorsed by or produced
for the owners of the artwork, design or trademark.
- In the case of cheques
deposited into our bank account, stock shall not be released until the
funds have been cleared in our account.
- We do not accept cash for any
orders since having cash on the premises is a security risk.
- We accept Mastercard / Visa and
Debit cards (No Amex and Diners).
- For orders that require
branding, we will only commence branding once stock and branding has been
paid for in full. Please contact your account manager to confirm that they
have received your proof of payment, once payment has been made.
- Digital Edge cannot be
responsible for missed deadlines if you have not confirmed that payment
has been received.
- For orders over KSh 300 000.00
we require a 50% deposit in order to process an invoice.
- Orders cannot be placed on hold
once payment and order approval has been finalised.
Digital Edge Cancellation Policy
- Written orders (by email)
constitute a binding contract and are legally enforceable.
- Once an order – to the value of
KShs 210 100 excl VAT or more - has been emailed, cancellations prior to
collection will be subject to a 15% handling and admin fee.
- All orders need to be paid for
within 10 working days of invoice and if not paid within this time, they
will be cancelled with the relevant cancellation fees.
- Branding will not commence
until full payment has been received for COD clients.
- Any orders not paid for within
10 working days will be deemed to have been cancelled, products will be
put back to stock and a 15% handling charge will be levied where the
invoice value is KSh 50 000 excl VAT or more
- In the case of cancelled orders
where layouts have been done, a layout fee of KSh 1 000.00 excl VAT per
layout will be levied, irrespective of whether we are able to meet your
deadline or not, unless branding deadline has been indicated to your
account manager upon placement of order.
- For customers who are on
account, no cancellation of orders will be accepted once final approval of
artwork has been received.
- Collected stock may not be
returned, unless approved in writing by management within 48 hours of
collection, subject to a 25% handling and admin fee. Please do not return
orders without prior written consent from Digital Edge Management. Orders
returned without accompanying written consent and corresponding invoice
will not be accepted by our returns department. Orders must be returned to
- Cancellation fees need to be
paid before further orders will be processed.
Display Terms and Conditions:
- Where skins are available for
sale as stand-alone items, Digital Edge is able to refit skins onto Digital
Edge-purchased hardware at our Johannesburg Head Office. Should a client
request that Digital Edge refit skins, the return of hardware to Digital
Edge Johannesburg Head Office will be for the client’s account. Once
complete, Digital Edge will send the items to an Digital Edge branch,
within South Africa, of the client’s choice. Alternatively, the items can
remain at Digital Edge Johannesburg for client collection.
- Refitting of skins by Digital
Edge is subject to inspection of the relevant hardware. If the existing
hardware is faulty or damaged, Digital Edge will not be able to refit
- If the client is reskinning
hardware themselves it is the client’s responsibility to ensure that the
hardware is not faulty or damaged. Digital Edge cannot be held liable for
skins purchased that cannot be fitted properly due to faulty or damaged
- It is the client’s
responsibility to ensure they order the correct skin for the correct
- Reskinning is specifically tailored
to fit to Digital Edge display hardware. Digital Edge cannot be held
responsible for any skins purchased to fit third party hardware.
- All artwork must be created in
CMYK and Pantone colours must be included as a Pantone solid coated spot
within the print file supplied. Please note failing this will result in no
colour matching taking place.
- Due to the limited colour gamut
of various digital CMYK print methods not all Pantone colours can be
achieved. We endeavour to match as close as possible and colour variation
will take place on different materials, e.g. PVC versus fabric.
- Fluorescent and metallic
Pantones cannot be matched. Only a tonal representation thereof can be
- Digital Dye Sublimation is not
designed for constant, long-term exposure to sunlight.
- Overexposure to sunlight will
reduce the longevity of the print.
- We encourage you to take care
of the Display fabric and remove it from direct sunlight at all
- Display fabrics purchased from Digital
Edge come with a 3-month limited print fade warranty.
Display repair policy:
- Display hardware purchased from
Digital Edge comes with a 3 year limited mechanical repair warranty.
- The warranty excludes display
hardware that has been mishandled, abused or not used for its intended
- Display hardware that is under
warranty and requires repair must be returned to Digital Edge Johannesburg
at the clients own expense. All broken or damaged parts must be included.
Workwear Terms and Conditions:
- Manufacture of workwear
products only commences on receipt of order and, for COD clients, full
payment. Once a sales order is generated your order may not be cancelled
- Conti suits sets are sold
according to the industry standard which directs that the pants in the set
are 2 sizes smaller than the jacket. Conti suit sets will therefore be
sold based on the jacket size, for example, if you place an order for a
size 34, the jacket will be a size 34 and the pants size will be a size
- Kindly ensure that sizing has
been established correctly before placing an order with us as sets will
always be sold as per the above.
- We will not accept any returns
on “unbranded or branded” workwear items that have had tape specially
applied as these are not ex-stock items. We will only accept returns on
workwear items that are held in stock and readily available.