Digital Edge Kenya ("we", "us") respects your privacy. This policy explains what personal data we collect when you use this catalogue, request a quote or work with us, why we use it, and the rights you have under Kenya's Data Protection Act, 2019.
Who is responsible for your data
Digital Edge Kenya is the data controller for the personal data described here. For any privacy question or request, email our data protection contact at dpo@digitaledgekenya.com or call +254 703 755 288.
What we collect
- Contact details: your name, company, email address, phone or WhatsApp number and delivery location, when you request a quote, create an account or contact us.
- Order details: the products, quantities, artwork and branding instructions you send us, and your quotations, approvals, invoices and payment records.
- Messages: emails, WhatsApp messages and website forms you send us, including chats with Yasmeen, our website assistant.
- Account data: if you use the client portal, your login email, a securely hashed password and one-time security codes sent to your email.
- Technical data: your IP address, browser and device type, and security logs, which protect the site against abuse and spam.
How we use your data
- To prepare quotations, process orders, brand and deliver products, and send invoices (performance of a contract).
- To answer your questions and follow up on quotes you have asked for (performance of a contract, or our legitimate interest in serving you).
- To keep accounting and tax records (legal obligation).
- To protect the website, our clients and our team against fraud, spam and misuse (legitimate interest).
- To send news and offers, only where you have agreed. You can opt out at any time (consent).
Yasmeen, our website assistant
Yasmeen is an AI assistant that helps you find products and request quotes. What you type in the chat is processed by our AI service provider to generate replies, and saved with your inquiry so our team can follow up. Please do not share sensitive personal data in the chat.
Who we share data with
We do not sell your personal data. We share only what is needed with:
- product suppliers and branding partners who fulfil your order, including suppliers in South Africa and the United Arab Emirates;
- couriers and delivery partners;
- payment providers (M-Pesa and banks) when you pay us;
- service providers who host this website or run our email, WhatsApp messaging, spam protection and AI assistant;
- authorities, when the law requires it.
Some of these providers process data outside Kenya. Where they do, we use providers that apply appropriate safeguards, as the Data Protection Act requires.
Cookies
We use essential cookies to keep you signed in, remember your quote basket and protect forms against forgery. We may also use analytics and advertising cookies (such as Google Analytics and Google Ads remarketing) to understand how the site is used and show relevant ads on other websites. You can block or delete cookies in your browser settings; essential features may stop working if you do.
How long we keep data
We keep quotations, invoices and payment records for as long as Kenyan tax and accounting law requires. Inquiries that do not become orders, and chat conversations, are kept only as long as they are useful for following up and then deleted. Security logs are kept for a short period.
Your rights
Under the Data Protection Act you can ask to:
- be informed about how we use your data and access a copy of it;
- correct data that is wrong or incomplete;
- delete data we no longer need, or object to its use;
- withdraw consent to marketing at any time;
- receive your data in a portable format.
Email dpo@digitaledgekenya.com and we will reply within the time the law allows. If you are not satisfied with our answer, you can complain to the Office of the Data Protection Commissioner (odpc.go.ke).
Security
We protect your data with encrypted connections (HTTPS), hashed passwords, email security codes for the client portal, access controls for our team and regular security reviews. No system is perfectly secure, so please keep your password private and tell us straight away if you suspect misuse of your account.
Children
This catalogue is for businesses and organisations. It is not aimed at children, and we do not knowingly collect data from anyone under 18.
Changes to this policy
We may update this policy when our services or the law change. The latest version is always on this page.
