Terms and conditions

These terms apply to every quotation, order and delivery of corporate gifts, promotional products and branded merchandise supplied by Digital Edge Kenya. By approving a quotation or paying an invoice you agree to them. If anything is unclear, ask your account manager before you order.

1. Quotations and prices

• Quotations are valid for 14 days from the date of issue. Prices and stock are confirmed again when you approve.
• Prices are in Kenya Shillings (KES) and exclude VAT unless the quotation says otherwise. Prices for imported stock follow supplier prices and exchange rates and can change before approval.
• Branding (printing, embroidery, engraving and similar) is quoted separately once we have seen your artwork, unless it is already included on the quotation.
• All stock is subject to availability at the time of order.

2. Placing an order

• An order is confirmed when you approve the quotation online, by email or in writing. A written or online approval is a binding agreement.
• Before branding starts we send a layout (proof) showing your logo on the product. Production only starts after you approve the layout in writing.
• Changes to an approved layout can delay delivery. We issue a new layout for approval before production continues.
• Orders cannot be put on hold once payment and layout approval are complete.

3. Payment

• A 70% deposit is required before we order stock or start branding. The balance is due before delivery or collection, unless you have agreed credit terms with us in writing.
• Invoices are payable within 7 days of the invoice date.
• We accept payment by M-Pesa and bank transfer. Payment details are printed on every quotation and invoice. Please send your proof of payment to your account manager.
• Branding starts only once the deposit has reached our account and the layout is approved. We cannot be responsible for missed deadlines when payment has not been confirmed.

4. Artwork

• Vector artwork is preferred: .AI, .EPS, .PDF, .CDR or .SVG, with all fonts converted to outlines (curves).
• Raster images (JPEG, PNG) must be high resolution: at least 600 dpi at print size. We cannot use Word, PowerPoint or low-resolution files.
• Multi-colour screen prints need colour-separated artwork. Please include Pantone references if colours must match your brand guide.
• Artwork supplied in the correct format is free. Artwork that has to be redrawn costs KES 2,000 excl. VAT, which includes three rounds of changes. Further changes cost KES 1,000 excl. VAT each.
• Delivery dates are counted from the day after layout approval or receipt of the deposit, whichever is later.

5. Colours, sizes and samples

• Product colours on screen and in catalogues can differ slightly from the actual product. Request a sample if exact colour matters.
• Sizes are shown in centimetres and can vary slightly between batches.
• Different branding methods and materials show colours differently, so we cannot guarantee an exact colour match across different products.
• Logos shown on product pictures are examples of branding quality only. They do not mean a product is endorsed by, or made for, the owner of that logo.

6. Delivery and checking your order

• Please check your order on delivery or collection. Damages or shortages must be reported within 72 hours; after that we cannot accept claims.
• If you take unbranded stock from us to another branding company, check every item before it is branded. Branded items cannot be returned, whoever made the error.

7. Cancellations

• Orders of KES 210,100 excl. VAT or more that are cancelled before collection carry a 15% handling and admin fee.
• Invoices that are not paid by their due date may be cancelled. Where the invoice value is KES 50,000 excl. VAT or more, a 15% handling fee applies and the stock is returned to inventory.
• Layouts already prepared for a cancelled order are charged at KES 1,000 excl. VAT per layout.
• Once final artwork has been approved, orders cannot be cancelled.
• Cancellation fees must be settled before new orders are processed.

8. Returns

• Branded items, assembled gift sets and items consolidated into hampers cannot be returned or exchanged.
• Unbranded stock can only be returned with written approval from Digital Edge management, requested within 48 hours of collection, and is subject to a 25% handling and admin fee. Returns without written approval and the matching invoice cannot be accepted.

9. Product information

We take care to keep product details, prices and pictures on this website accurate. With thousands of products from several suppliers, mistakes can happen. Please confirm anything important with your account manager or a sample before you order. We cannot be held liable for costs that result from incorrect information on the website.

10. Law

These terms are governed by the laws of Kenya. We may update them from time to time; the version on this page when you approve a quotation applies to that order.

Frequently asked questions